Customer Experience & Sales Support Specialist

Department: Sales
Reports to: Sales Manager
Location: Alpharetta, Georgia
Job Type: Full-Time
Salary: $45,000 – $65,000

Company Overview

Motion Control Suspension (MCS) is a leading manufacturer of high-performance suspension systems for both road cars and motorsport applications. With deep roots in racing and a team of industry professionals, we are committed to innovation, exceptional quality, and customer success. Our customers include restoration shops, professional race teams, and a global network of automotive wholesalers.

Position Overview

Are you passionate about performance vehicles and motorsport culture? Motion Control Suspension is looking for a proactive and detail-driven Customer Experience & Sales Support Specialist to play a vital role in our high-performance operations. If you’re excited by precision engineering, thrive in a focused environment, and want to contribute to a brand with deep motorsport roots, we want to hear from you. This role is critical in facilitating smooth communication between end users, wholesale partners, and internal departments. It includes order entry, product and service support, and coordination with our repair and reconditioning department.

The ideal candidate is detail-oriented, tech-savvy, and thrives in a focused, team-driven environment. A background in performance automotive or motorsport is a strong plus.

Why Work With Us

At MCS, we offer more than just a job. You’ll be part of a passionate team working in one of the most exciting corners of the automotive world. We foster a culture of quiet focus, accountability, and collaboration—with minimal distractions and a strong emphasis on excellence.

What We Offer

- Competitive pay and full benefits
- Clear path for career growth in a fast-paced, evolving company
- Deep involvement with motorsport and road car technologies
- Tight-knit team that values excellence, autonomy, and technical mastery

Please complete the form below to apply

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Key Job Duties

Sales & Order Management

Process and verify purchase orders through ERP (NetSuite experience preferred)
Ensure accurate and complete customer information is captured for seamless fulfillment
Liaise with production/shipping to ensure timely deliveries

Customer & Partner Engagement

Respond to inquiries on specifications, fitment, and compatibility
Offer guidance and connect end users with regional wholesale partners
Escalate complex inquiries or B2B leads to senior sales staff

Service & Repair Coordination

Schedule inbound service jobs and manage communication with clients
Provide timely updates during the reconditioning process
Oversee invoicing and outbound shipment of completed jobs

Required Skills & Experience

You’ll Thrive In This Role If You Have

Strong communication skills—verbal and written
An eye for detail and the ability to multitask with urgency
High attention to detail and organizational excellence
Proficiency in Google Workspace or equivalent tools
High level of professionalism, discretion, and sound judgment
Ability to work independently in a quiet, focused environment
Professionalism, discretion, and self-management

Bonus Points For

Experience using NetSuite ERP
Automotive or motorsport background—especially in suspension
Previous work in B2B/B2C sales or technical customer support